Privacy Statement

This Statement outlines the Privacy Policy for Viessmann Canada, in particular the collection of information, how it is securely retained, with whom it is shared and how you may access the information.

Privacy Policy

Viessmann is committed to keeping confidential and secure all information that is obtained from Viessmann Independent Partners, from Viessmann employees, customers and/or any other third party.

Collection of Information

Viessmann only collects information which you actively provide to Viessmann and which you ask Viessmann to retain. By using the Viessmann websites you consent to the collection and retention of your information in accordance with this policy.

Cookies and use of Third Party Analysis Tools

This website uses "cookies" for several functions. Cookies are small text files which are saved by your browser and stored on your computer. These are designed to make our website more user-friendly, effective and secure. Most of the cookies we use are "session cookies", and they are deleted automatically after you close your browser. Cookies do not cause any damage to your computer and do not contain any viruses.

Viessmann also uses third party analytical tools such as Google Analytics, Webtrends, Inspectlet and Optimizely. The data provided and used is collected and saved completely anonymously.

You can prevent such data from being transmitted via settings in your browser or operating system, but this may lead to problems with the functionality of certain webpages or services.

Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses cookies that are stored on your computer to enable analysis of how you use our website. We use this service to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about the pages you visit on our website, how long you spend on each page, how you got to the site, and what you click on while you’re visiting the site.

Google Analytics does not collect or store your personal information (e.g. your name or address), so the website statistical data cannot be used to identify who you are.
 
You can prevent your website data from being used by Google Analytics by using the "Google Analytics Opt-out Browser Add-on", which is available for download here: https://tools.google.com/dlpage/gaoptout?hl=en

For more information, please refer to the Google Analytics Terms of Use and Privacy Policy.

Webtrends Analytics

This website uses Webtrends Analytics, a web analysis service provided by Webtrends EMEA Acquisition Ltd. / Webtrends Inc. ("Webtrends"). Webtrends uses cookies that are stored on your computer to collect anonymous data on how our website is being used. The information we collect helps us to adapt our website to the needs of our visitors.

Webtrends Analytics stores information about the pages you visit on our website, how long you spend on each page, how you got to the site, and how many times you have accessed our site.

You can opt out of receiving cookies from Webtrends by following the instructions at: https://ondemand.webtrends.com/support/optout.asp

For more information, please refer to the Webtrends Privacy Statement.

Inspectlet

This website uses Inspectlet, a web analysis service provided by Inspectlet Inc. This service uses cookies and other tracking technologies to collect and store data on the activities of visitors to this website. Usage profiles are created from this data, and these profiles allow Viessmann to analyze visitor behavior and improve our website.

For more information, please refer to the Inspectlet Terms of Service and Privacy Policy.

Optimizely

This website uses Optimizely, a web analysis service provided by Optimizely Inc. This service uses cookies and other tracking technologies to collect and store data which is used for A/B and multivariate testing on our website. These cookies do not collect personal data.

You can disable Optimizely tracking at any time by following the instructions at: http://www.optimizely.com/opt_out

For more information, please refer to the Optimizely Privacy Policy.

Use of Information

Any collected information is used exclusively for Viessmann marketing programs and/or internal Viessmann purposes, unless you ask us to use your information otherwise. We share information only with the employees who are responsible to assist you and with Viessmann Sales Representatives. All Viessmann employees are bound by a Confidentiality Agreement. Viessmann Sales Representatives have signed a confidentiality clause. We only share information with other parties if necessary to provide a service to you or where required by law.

Securing Your Information

Your information will be stored electronically or in hard copy and may be accessed by authorized staff only. Viessmann Sales Representatives may only access the information when logging onto a personal Sales Representative account that is secured by password. Any hard copies of your information will be kept under lock. Your information will be removed from the Viessmann database as soon as you expressly ask for its removal.

Accessing Your Information

To access, change or delete your information, please contact our Marketing Programs Coordinator at info@viessmann.ca or call 800-505-1223.

Disclaimer

Viessmann is unable to guarantee that information conveyed over the Internet is entirely safe from access by third parties, be it due to a virus, identity theft or other unauthorized or illegal means. Viessmann will not be liable for any damage resulting from such access of information. Viessmann may provide links to other websites, however we are not responsible for content, security and privacy on other websites.

Policy Changes

Viessmann reserves the right to update this Policy from time to time to reflect feedback and changes in internal processes and/or legislation. This Policy was last updated on June 27, 2016.

Contact

If you have any questions which have not been answered by this Privacy Statement, or if you would like further information about any particular point, please contact us at:
 
Viessmann Manufacturing Company Inc.
750 McMurray Road
Waterloo, ON  N2V 2G5

Tel.   800-387-7373
Fax   519-885-0887

Email:  info@viessmann.ca