Inside Sales Representative – Open Position

Career opportunity at Viessmann Canada

This position located in Waterloo, Ontario will be part of the customer service team and will provide inside sales support on residential and commercial hydronic products to assure smooth processing of customer orders, invoicing, information transfer in order to maintain a level of excellent customer service.

Your responsibilities:

  • Assist and support customers and sales representatives with order related questions
  • Coordination with co-workers to ensure smooth orders processing
  • Assist customers with using the Spare Parts app efficiently and effectively
  • Follow up with sales representative and/or other appropriate parties as required
  • Create sales order documents, ensure pricing is correct, confirmations to customers, and the distribution to all staff involved such as purchasing and shipping.
  • Produce delivery documents; maintain sales orders by using SAP 
  • Assist with the administration of the SAP system where required
  • Responsible for daily invoicing for residential orders and commercial orders
  • Support Accounting Department with annual audit
  • Responsible for the creation of customs documents for all container shipments to the US, Europe and LTL shipments
  • Cross trained for back-up within department
  • Provide guidance, training and direction to team members, eg. train new employees
  • Keep up to date with product offerings, including all parts and historical products that may require service parts replacements
  • Create and document “how to” procedures in Google
  • Additional tasks as may be required during the course of the business year

Who we're looking for:

  • Excellent communication skills, both verbal and written
  • Excellent interpersonal skills and telephone etiquette
  • General computer literacy and an aptitude to learn SAP systems
  • Strong organizational skills and respect for confidential information
  • An aptitude for learning all technical aspects of the position and an ability to apply technical knowledge 
  • Willingness to work to established company guidelines, and to complete assigned tasks within a set timeframe
  • Ability to work in a cohesive and supportive team, and individually when required 
  • Experience in the HVAC/hydronic industry or similar technical field is a definite asset

All interested candidates can forward their resume to:

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

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