Spare Parts App

The Spare Parts app is an easy, quick and efficient way for contractors, technicians and engineers to find spare parts for Viessmann products. With just a serial number, Viessmann part information is now at your fingertips!

  • Look up all the sub-assemblies for a product, select individual parts and put them in your basket, or save them for later. 
  • View detailed product information like the item part number and in most cases an image of the part. 
  • Check if a spare part is compatible with your product, and make your working life easier with the Spare Parts app.

Looking to find out what spare parts you need to repair a boiler?

Simply enter the product serial number, product name or scan the barcode and receive instant results.

Spare Parts app

Where can I get the app?

The Viessmann Spare Parts app is available for iOS and Android mobile devices, and can be downloaded for free from the Apple App Store and Google Play. If you prefer to use our Spare Parts app directly in your browser, you can access the web app here.

You can also access the Spare Parts app inside the Pro Toolbox section of our V-Orange web app.

How do I find out which spare parts I need?

Search for your product using either the search bar or barcode scanner. If you don't know the spare part number, simply enter the product model or serial number to find all relevant parts.

After selecting an item in the search results, you can view all of the spare parts for this product by tapping the "Spares" button.

Searching for a product
Actions available with selected parts

Where can I find manuals for these parts?

After selecting a part in the app, you can view manuals and other technical documents related to that part by tapping the "Technical documents" button.

You can also use the "Maintenance parts" button to view a list of parts that are typically used during routine service for this product.

The "Check compatibility" button allows you to enter another part number, to see if it is compatible with this product. And the "Save for later" button allows you to add this product to your watchlist, so that you can easily revisit it later along with any other saved parts.

How do I view diagrams of the sub-assemblies?

After you have selected an item in the search results, tap the "Spares" button to view all of the sub-components for this product. Then tap the "Screen" option to show detailed drawings of the product with its sub-assemblies.

Using the "List of results" option, you can view the full list of spare parts for the product. You may also enter keywords to filter this list if you want to narrow your search results.

Viewing the list of results and detailed drawings
Adding items to your basket

How can I enquire about spare parts availability?

Your local heating supplies stocking wholesaler should be able to give you details on spare parts availability.

The app allows you to identify which spare parts you need, and you can add these items to your basket. Once in the basket, you can send details of these parts via an email, which you can easily direct to your local wholesaler to ask about stock.

For further enquiries about product availability, please email orders@viessmann.ca or find your local sales representative here.

More information

For more instructions and info on the Viessmann Spare Parts app, watch the following video and get started today!

> Using the Spare Parts App

Video: Using the Spare Parts App