Viessmann Privacy Statement – Our Commitment to You

This Statement outlines the Privacy Policy for Viessmann Canada, in particular the collection of information, how it is securely retained, with whom it is shared and how you may access the information.

Privacy Policy

Viessmann is committed to keeping confidential and secure all information that is obtained from Viessmann Independent Partners, from Viessmann employees, customers and/or any other third party.

Collection of Information

Viessmann only collects information which you provide to Viessmann and which you ask Viessmann to retain. By using the Viessmann websites you consent to the collection and retention of your information in accordance with this policy.

Data used for the "Viessmann Account" on our Websites and Apps

Viessmann uses a central identity and access management system ("IAM") in addition to conventional login functions (e.g. user ID and password) for granting, changing and deleting access and access authorizations for websites and apps that are not public or not freely usable. For this purpose, the following personal data will be processed from you:

  • Email address
  • Password
  • Website / app used with last timestamp
  • User role(s)
  • Timestamp of last successful login
  • First name, last name and other data (depending on the website / app used)
  • Mobile phone number (for 2-factor authentication)

The data listed above is processed by us for the following purposes:

  • Creation of the "Viessmann Account"
  • Creation and management of access rights to apps and websites
  • Creation and administration of role-based access rights within apps and websites
  • Checking and display of authorizations by/for the respective responsible functions for the individual websites and apps at Viessmann
  • Communication of information on the website and app used (e.g. changes, error messages, innovations, etc.)
  • Creation and usage of aggregated ("anonymized") key figures on the use of websites and apps

We do not use the collected data for the purpose of drawing further conclusions about your person or creating profiles.

The data mentioned above will be automatically deleted or, in the case of use for statistics, anonymized if your user account is inactive for longer than 360 days (based on last timestamp of successful login or use of website or app). You will receive corresponding information from us before this period expires. We reserve the right to store personal data for a longer period of time if this results from legal or contractual reasons, or if facts exist that suggest the assumption of unauthorized access.

Cookies and use of Third Party Analysis Tools

This website uses "cookies" for several functions. Cookies are small text files which are saved by your browser and stored on your computer. These are designed to make our website more user-friendly, effective and secure. Most of the cookies we use are "session cookies", and they are deleted automatically after you close your browser. Cookies do not cause any damage to your computer and do not contain any viruses.

Viessmann also uses third party analytical tools such as Google Analytics, Google AdSense and AT Internet. The data provided and used is collected and saved completely anonymously.

You can prevent such data from being transmitted via settings in your browser or operating system, but this may lead to problems with the functionality of certain webpages or services.


Use of Information

Any collected information is used exclusively for Viessmann marketing programs and/or internal Viessmann purposes, unless you ask us to use your information otherwise. We share information only with the employees who are responsible to assist you and with Viessmann Sales Representatives. All Viessmann employees are bound by a Confidentiality Agreement. Viessmann Sales Representatives have signed a confidentiality clause. We only share information with other parties if necessary to provide a service to you or where required by law.

Securing Your Information

Your information will be stored electronically or in hard copy and may be accessed by authorized staff only. Viessmann Sales Representatives may only access the information when logging onto a personal Sales Representative account that is secured by password. Any hard copies of your information will be kept under lock. Your information will be removed from the Viessmann database as soon as you expressly ask for its removal.

Accessing Your Information

To access, change or delete your information, please contact our Marketing Programs Coordinator at or call 800-505-1223.


Viessmann is unable to guarantee that information conveyed over the Internet is entirely safe from access by third parties, be it due to a virus, identity theft or other unauthorized or illegal means. Viessmann will not be liable for any damage resulting from such access of information. Viessmann may provide links to other websites, however we are not responsible for content, security and privacy on other websites.

Policy Changes

Viessmann reserves the right to update this Policy from time to time to reflect feedback and changes in internal processes and/or legislation. This Policy was last updated on July 19, 2021.


If you have any questions which have not been answered by this Privacy Statement, or if you would like further information about any particular point, please contact us at:
Viessmann Manufacturing Company Inc.
750 McMurray Road
Waterloo, ON   N2V 2G5

Tel.     800-387-7373
Fax     519-885-0887


How can we help?

Need help selecting the right product?

Find a product
Top links