Academy Training Instructor – Open Position

Career opportunity at Viessmann Canada

Position: Academy Training Instructor
Department: NA Academy
Reporting to: NA Academy Manager

Goal of this position:  Viessmann has long been known as a leading manufacturer in the hot water heating industry. We are currently expanding into the HVAC industry by offering hot water and chilled water equipment through air to water and ground source technologies. The goal of this position is to establish yourself as a top instructor in the HVAC industry through your ability to convey product education and training information in an engaging and informative manner.


Detailed Responsibilities:

  • Conduct engaging, informative, adult-learning focused, hands-on training classes in the Academy Training classrooms and training lab as well as for on-site trainings.
  • Develop a teaching style that is unique and effective with the goal of increasing both unique and repeat customer attendance.
  • Be a main contributor for the Academy Curriculum creation and upkeep of the material including but not limited to - creation of curriculum presentations, selection of hands on training exercises, and associated class handouts.
  • Continuously work to ensure all curriculum material is up to date including any small product changes that may occur, etc.
  • Conduct/create training webinars and recorded videos to be published online and to our sales force.
  • Continuously review all Viessmann product information to develop your knowledge and skills with the intention to be a Viessmann Product Champion/Expert.
  • Assist in the upkeep of the training labs.
  • Oversee and assist, if needed, in Infomobile maintenance checks and servicing of the Infomobile boilers.
  • Travel up to 25% of the time for on-site trainings or as needed to meet the training requests.
  • Extraordinary and additional tasks may be required during the business year.


Required Education and Experience:

  • 5+ years experience in a similar role or in any role within heating industry.
    • Experience providing educational trainings to customers and/or employees.
    • Strong heat pump / refrigeration background - both residential and/or commercial applications would be an asset.
  • 3-5 years in a professional position which requires self-motivation and a willingness to learn and develop knowledge and skills related to the position.
  • Public speaking and/or presentation experience.
  • Development of presentation material including Powerpoints, Google slides, in person hands on exercises and the like.
  • Tradesperson licensing for gas fitter and/or refrigeration would be an asset.


Desired Skills and Competencies:

  • Analytical thinking, creative and systematic working habits, demonstration of initiative, leadership, outgoing personality.
  • Problem solving oriented outlook, willingness to take initiative in overcoming challenges and obstacles.
  • Willingness and self-motivation to learn and develop the knowledge and skills it takes to continuously improve as an instructor.
  • Outstanding communication skills including the ability to read an audience in order to deliver an exceptional training seminar.
  • Strong organizational and interpersonal skills.
  • Ability to take constructive criticism and feedback in a positive way and as motivation to further develop your skills.
  • Proficiency in Microsoft Powerpoint or Google Slides, Microsoft Excel or Google Sheets, Microsoft Word or Google Docs, with the willingness to become an expert in content creation.

All interested candidates can apply and send their resume in confidence to Human Resources at Viessmann, at