Technical Support Request Form (for Canadian Contractors Only)

In order to better assist you with troubleshooting, please fill in the form below and submit your support request to our Technical Department.

If you already have a case number, please use this form instead.

Serial number (optional)
Product model (optional)
Reason for the case

Contractor's name
Company name
Email address (optional)
Phone number

Installation address
Installation city/town
Installation province

Fuel type
Fault code (optional)

Your privacy is important to us. We are committed to keeping your information confidential and secure, and we will manage it in accordance with our Privacy Policy.

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Technical support

Whether installing or troubleshooting, heating contractors can access expanded technical support with a phone call.

Contact technical support

Technical Support Request Form (for Canadian Contractors Only)

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Product manuals

Fault code checker

Serial number locator

Technical support