Field Service Request Form

In order to better assist you, please fill in the form below and submit your support request to our Technical Department. Fields marked with an asterisk (*) are required.



  See our serial # locator



There is a minimum charge of 2 hours for field service, at $163/hour plus tax. Credit card information will also be required upon confirming the service request over the phone.

Your privacy is important to us. We are committed to keeping your information confidential and secure, and we will manage it in accordance with our Privacy Policy.

Contact information


Call us at 604-533-9445

Text (SMS)

Send text messages to 888-484-8643


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Frequently asked questions

We currently charge $163 CAD per hour, plus tax.
Note: There is a minimum charge of 2 hours ($326 plus tax) for field service.

No. In British Columbia our regular working hours are from 8:00 am to 4:30 pm (Pacific Time), Monday through Friday. We do not work after hours or on weekends.

We only work on Viessmann products.

We service the metro Vancouver area from Lion's Bay to Chilliwack. Travel outside of this area is possible, but extra travel time will apply (at our hourly service rate).

Our service technician carries the most common wear parts on board, and will discuss the price before replacing anything. If parts are required, the customer will be charged the Viessmann list price for these items, plus tax.